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Self Service Portals

First Billing has developed what we believe is truly the benchmark in the industry as it relates to Self-Service Technology. FBS has created this technology to support your customers as well as your internal customer service team. By providing your customer service team the ability to see and access the exact same information and options as your customers, you are able to significantly improve customer service from many angles.

Our portals come in two separate collaborative platforms:

FIRSTCHOICE

Customer Self-Service Portal

Give your customers control over their accounts by providing the ability to access current balances, statements, history, and enable them to make convenient payments.

FIRSTAGENT

Internal Customer Service Agent Portal

Give your Customer Service Team access to comprehensive Payment & Billing Reports along with the ability to view account specific details such as previous bill or payment method.

Benefits of our Self Service Portal’s:

  • Reduce Customer Service Calls
  • Reduce Customer Service walk-in traffic
  • Increase Customer Satisfaction through convenience & access
  • Security based environment to ensure data is protected

How can First Billing work for your company?

Let us show you first-hand how First Billing's solutions can help you grow your company.