Customer Care: (877) 436-2798             customerservice@firstbilling.com
Customer Care Hours:
Mon - Fri: 9 am - 5:30 pm EST
Sat, Sun: Closed

Communications Management

IThrough the FBS Communications Management Solution, we are able to integrate our technology into diverse communication channels via targeted messaging. Our automated outbound messaging and communication tool was developed to support our clients who were looking for an efficient and effective way to manage interaction with their customers. Our solutions have been able to reduce manual processes while also reducing costs associated with traditional methods of communication (print & mail notices, live customer service calls…..etc).

FBS is able to drive “call to action” behavior by targeting specific types of customers through a diverse set of communication channels (text, e mail, IVR….etc).

With our solutions, you will be able to communicate effectively with your customers in a proactive fashion based upon the specific message and targeted audience.

Once you have adopted the FBS Communications Management tool, you will be able to interact with your customers on a new level. Our solution makes creating, managing and sending customer messages and notifications easier than any other solution available today.

Communication Channels:

  • E-mail
  • IVR
  • Text Message

Targeted Messages:

  • Select your Target Audience (specific customer group)
  • Develop your Message to each specific target audience

Alerts:

  • Keep your customers informed of any events impacting their service
  • Outage
  • Construction
  • Missed Payments, Past Due Accounts, Service Shut-Off

The FBS Customer Care Center is located in Miamisburg, OH.

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